This Privacy Policy describes how NANJING XIANGSU PUMP MANUFACTURING CO.,LTD (“we”, “us”, “our”) collects, stores, processes and protects personal data of visitors to https://www.xsupump.com/ (“Website”). This policy complies with GDPR, CCPA and other applicable global data‑protection requirements.
By accessing our website or submitting inquiry forms, you agree to the practices described in this Privacy Policy. If you disagree with any terms, please do not use our website.
## Personal Data We Collect
1. Information you voluntarily submit
When you fill out inquiry, quotation or contact‑us forms, we may collect: your full name, company name, email address, phone number, country/region, project description and other information you provide voluntarily.
2. Automatically‑collected usage data
When you browse our website, we automatically collect non‑identifiable or semi‑identifiable information including: IP address, device type, browser version, pages visited, access time, referring URL and navigation behavior. This information is gathered via cookies and similar tracking technologies, subject to our Cookie Policy.
## How We Use Your Personal Data
We process your personal data for the following legitimate business purposes:
‑ Reply to your inquiries, quotation requests and technical questions about industrial pumps, chemical pumps, slurry pumps and other products;
‑ Provide customer support and follow‑up business communication;
‑ Improve website performance, optimize product content and user experience;
‑ Send business‑related emails (product update, new‑model release, industry newsletter), only if you opt‑in to receive such communications; you may unsubscribe at any time;
‑ Maintain website security and prevent malicious access;
‑ Comply with applicable legal and regulatory obligations.
We will NOT sell, rent or trade your personal identifiable information to unrelated third‑parties for commercial purposes.
## Data Sharing & Disclosure
We may share your data only in limited scenarios:
‑ Authorized third‑party service providers working on our behalf (analytics tool providers, email service vendors), bound by data‑processing agreements;
‑ When required by law, court order or government regulatory requirements;
‑ In connection with company merger, acquisition or asset transfer.
We do not transfer personal data outside your jurisdiction without appropriate safeguards required by applicable data‑protection laws.
## Data Retention
We keep personal data only as long as necessary to fulfill the purposes for which data was collected. Inquiry‑related business data will be retained for reasonable business communication cycles; analytics log data is kept within permitted time limits. When data is no longer needed, we securely delete or anonymize it.
## Your Data Rights
Depending on your local jurisdiction, you may hold rights including: access your stored personal data, request correction of inaccurate data, request data deletion, withdraw previous consent for marketing communications, data portability.
To exercise your rights, send your request to our contact email. We will respond in accordance with applicable law.
## Data Security
We adopt commercially‑reasonable technical and organizational security measures to protect submitted personal information against unauthorized access, loss or leakage. Please note no internet‑based data transmission can guarantee 100% absolute security.
## Third‑Party Links
Our website may contain hyperlinks to external third‑party websites. We have no responsibility for the privacy practices or content of external sites. Please read their privacy notices when visiting external links.
## Children’s Privacy
Our website is oriented toward industrial‑business visitors. We do not knowingly collect personal information from children under 16 years old.
## Policy Revision
We may update this Privacy Policy. Revised text will be posted on this page with new “Last Updated” date. Your continued website use constitutes acceptance of updated terms.
